Help! I’ve been talking about ‘user centred design’ for our intranet, but I now need to put it in writing, which means I need to specify the following:
Information will be published in the relevant, logical (to our people) section of our intranet, rather than within the Department section. While Departments will continue to own and publish the information they won’t place it in their Departmental website, but rather in the logical section where the information fits best, relating to similarly themed content, as laid out in the overarching Intranet Structure Map.
‘Department websites’ on our intranet will be reserved for obvious, natural team information such as how to ‘contact us’.
A web page (and associated PowerPoint process map) entitled: Amending Your Pension Payments.
The Pension Department will publish this page within the main, well known, “How do I” section, alongside other personnel and job management pages. It will not reside within the little ‘Pensions’ website, within the HR departmental intranet site.
Well? What do you think? Is this the right thing for me to insist upon? If so, have I written it in an understandable manner?
Please help; this is a real life situation for me, and my stakeholders haven’t any time to even consider what I’m talking about – the very concept of ‘where pages reside’ is too detailed for them – I need to lead on this.
Photo credit: Howard Gees
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