These are not really ‘golden rules’, these are my personal ‘red rules’ that I’ve developed over the years. I refer to them during my daily job to keep me consistent, to help our intranet become consistent, and to help other intranet publishers (who may only have a smattering of interest / experience) learn some best practices.
- Do not publish ‘people photos’ without Health & Safety approval;
- Do not publish files (documents) without a Version Number;
- Do not publish files (documents / images) with spaces in their filename. Use dashes (not underscores);
- Do not publish files (documents) without stating type and size [Word; 600KB];
- Do not use ‘click here’ as a hyperlink;
- Do not publish content changes without informing the author / owner;
- Do not link people’s names to their email address. Use their full email address as the email link if needed;
- Do not ask questions in headings or body text, unless you are actually asking the audience a real question;
- Do not use the intranet as your ‘master document control’ repository – authors should always keep original imagery and documents.
I’d love to add to my list, would you care to share your ‘do not’ tips?