Having managed intranets for global and regional companies, I have been involved with internal communications since 2004. I have led the use of social media for brand and customer service purposes, and internal social communications for employee engagement and knowledge sharing.
Communications may be the lifeblood of an organisation, and I focus on clear communications that are relevant and actionable by the readers.
I publish thoughts about internal comms and intranet use at Kilobox Communiqué and my work has been featured at Simply-Communicate, at Melcrum, and in the Journal of Internal Communications. I’m to speak at the SMILE (Social Media Inside the Large Enterprise) conference in September.
Writing, editing, message shaping, communication planning, business change support, project support, digital communications, intranet design, intranet management, intranet strategy / planning, online user experience, intranet governance, content management, content strategy, enterprise social network management, internal communications, internal social communications, community management, external social media management, crisis communications, website management, external communications, brand management, style guide, process improvement, employee engagement support, Content Management Systems, HTML, SharePoint, mobile intranet management, copywriting, copy-editing, photo editing.
Communications and intranet consultant, self-employed 2012-2013
Project work for various clients. Writing communication guides for Internal Communication departments and for novice intranet content authors. Strategic intranet planning and trouble-shooting. I work within the business or from home, as an independent contractor or as part of an agency team.
Intranet consultant, Interact (intranet software developer) 2011-2012
Worked directly with clients around the UK to plan the design and use of their new intranet system. I wrote reports and guides, and helped clients adopt new ways of working. I wrote for three company blogs, led webinars, and spoke at the annual conference. I helped launch two dozen intranets.
Intranet / website manager, digital comms editor, Severn Trent Water 2008-2011
Radically improved the writing style and content of the intranet’s front page news, and improved the navigation to create an easier to use intranet. I gathered requirements and ideas for a brand new intranet, and I was responsible for the architecture and design of the new SharePoint 2010 intranet.
I wrote and edited the majority of internal communications, and ghost wrote for the CEO and HR director. I brought Yammer and Twitter to Severn Trent Water, and expect the company to embrace more collaborative online tools in future years.
Communications specialist, Vodafone (Germany) 2007-2007
I moved to Germany for a six-month fixed-term contract. I managed the division intranet (a bespoke and massive CMS), wrote and published articles, and expanded the corporate internal communications style guide.
National marketing comms manager, Bentley Jennison (accountants) 2006-2007
FTC: I created, and managed the production of, marketing collateral, including leaflets, brochures and the Corporate Booklet. I was involved with the intricacies of print publishing, print costs and deadlines.
Intranet manager and communications editor, Marconi (and then Telent) 2004-2006
As intranet manager for a workforce of 10,000+, I worked with regional internal communications teams across the world regarding business change and press releases, liaising with the marketing department.
I worked with people at all levels of the organisation to monitor the impact of our digital communications. I assisted executives and the CEO in putting their views across to employees; it was my duty to consider how the various audiences would react, and in turn, listen to feedback.
With the purchase of the Marconi brand by Ericsson, part of the construction division became Telent. My role expanded to include the new Telent website for the UK, and I supported the creation of the Telent Germany intranet and website.
Trustee and director of LifeSIGNS charitable organisation 2002-2013
I founded LifeSIGNS as the first (?) online only charity. Our volunteers work from all over the UK, via our intranet and our social media channels. I lead the organisation and support our volunteers’ work.
Request a full CV with all the usual details, or call me for a chat.
Email: Hello@wedge.black (that's all, I promise)