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9 mass mail good practices

Sending emails to hundreds of people is too easy - mistakes creep in and there's little you can do once you've pressed the send button.
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Free-for-all intranets – how to discern the ‘correct’ info

Once you open your intranet up to multiple publishers / contributors, there's the risk of people coming across contradictory information. What should we do to help people trust their judgement, and trust the intranet?
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Slow writing

I read an article in The Guardian on the art of slow reading, and how skim reading on the Internet may have made us more stupid. But I think the same could be said for writing. I was just sitting outside...
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Comms clangers – dropping the ball

I don't always get it right, and it's not always "someone else's fault". Miscommunication is a serious matter, and yet mistakes will happen.
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Fear of the big projects

I need to throw-out my current intranet, and yet the risks of the new intranet project failing (in part) are so great I feel overwhelmed. Launch in t-minus three months.
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Separate the approval of content and style

Tired of Senior Engineers telling you they'd prefer the second sentence in your article to end with a smiley face? Want managers to let you shape messages as per your remit? Try this radical idea!
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Simple communications

It’s something about being authentic, clear and concise yet thoughtful and human
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Love of the written

We bandy the word 'passion' around too much, but love of the λόγος (logos) should drive our written expressions.
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Beauty in the prose

It's up to us, the copywriters, authors and communicators to find the essential beauty in our written work, so as to help our readers receive the message. Dull work?
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