14 Jun, 2010
We don’t need more corporate communication channels, we need local level conduits
What local level communication channels are available to Mildred, the booking system admin? read more
11 Jun, 2009
Hello?!
Jules returns to discuss the importance of a salutation when emailing, and how to respond to antagonism. read more
17 Apr, 2009
The two ways to present email addresses on your intranet, and the WWW
How you present people's email addresses online affects people's actions. Take care, use links as they were designed. Learn how best to show an email address. read more
25 Mar, 2009
Blending mass emails into your communications
Mass emails are overused within the company, but when blended with other channels... read more
30 Jan, 2009
Mass emails – Internal Communications best practices
'Group emails' that get sent around the business are often heavily relied upon, and yet so quickly written that they can be of very little use or value. read more
21 Aug, 2008
How to care, even if you don’t
How you respond to people's comments, emails and feedback will win your friends or enemies. Show you care, even if you don't give a fig. read more
13 Aug, 2008
Manage multiple email addresses from one account
Second in a two-parter - managing multiple email accounts. read more
12 Aug, 2008
You’ve got the right domain but the wrong email address
Proud of your domain? Then why aren't you using it in your email address? read more

