How do you respond to feedback? Criticism? Demands for new features?
An award winning intranet doesn't happen without dedication to high quality communications and employee engagement. William Amurgis shares his secrets.
It’s something about being authentic, clear and concise yet thoughtful and human
'Show n tell' sessions let you communicate something new to end-users and stakeholders; but what about reversing the flow to be 'bottom up' and running 'see n say' sessions?
What local level communication channels are available to Mildred, the booking system admin?
Does your CEO have a ghost writer?
Who are your champions? Who promotes your work, your messages?
How do you drag out feedback from your company's workforce? You don't rely on emails do you?
Final article in a series of three about criticism - the valuable type, and the abusive type. Do not feed the trolls today.
Second in a series of three, looking at criticism. How about when you make mistakes?
First in a three part series about how to respond to criticism as a professional communicator. Feelings included.