user experience UX
This article from Anne Gibson genuinely surprised me, and I want every comms and intranet person to read it.
Nathanael strongly suggests designing for people, rather than designing 'for your brand'. Apple, Google, Microsoft, prick up your ears.
Wedge hates the idea of the intranet launching as soon as you log on to Windows, but he has to consdider the benefits, even if he can't contain or hide his infuriation!