I’m a content tactician — I write about internal communications, making better use of intranet pages, and designing content around readers’ expectations.
I work for ClearBox Consulting by day, and own and run the Intranet Now conference outside of my day job.
I’m particularly focussed on designing (planning) content to meet user needs — usually reference pages on the intranet, but often functional internal communications too.
You can hire me for involving projects through ClearBox, and gain a virtual team to improve your digital workplace. For small pieces of work, perhaps writing, speaking, or advice, you can secure my services directly. I work around Birmingham and am frequently in London but I travel across the UK as needed.
You might have read my blog for the past decade, when I was doing intranets and internal communications for a couple of large companies – now you can get to know me better as a consultant and Animal Crossing fan.
Beyond working for and with some smashing companies and people, I do my best to contribute to the digital community — I founded one of the first online-only mental health charities in 2002, I founded the Intranet Now annual conference in 2014, I’ve been blogging since before the turn of the millennium, and tweeting since the beginning in 2006.
My training services can be procured through ClearBox Consulting, where I work most days.
My writing, menu navigation design, and website services are my personal offering; hire me directly as a freelancer or contractor.
Writing, copyediting, full editing, and overall message shaping to suit your objectives and the needs of the audiences.
Whether for employees or potential customers, I can craft the text needed to encourage action.
Let’s talk about your regular or ad-hoc communication needs.
Content design for internal communicators
Designing content for intranet reference pages
Content tactics for text formatting and intranet page layout
Full-day on-site (UK, Europe) or several virtual sessions. Bringing content design principles and techniques to your communications. Considering the intranet and other digital channels, to create more reader-centred pages that are relevant and useful to the audiences. Provided through ClearBox Consulting,
Based on robust (and easy) user research, I will layout the structure of the best-fit menus.
By testing and retesting, the design will be provably better than your current intranet navigation menu, helping employees get to what they need.
Contact me to discuss.
Writing around the topics of content, intranets, and the digital workplace, I can provide best-practice guidance or thought-provoking articles for your website, blog, or whitepaper.
Revamp the design and functionality of your blog or get a brand new blogsite in two or three weeks, not months.
I’ve launched dozens of sites in the last few years, relying on established platforms and off-the-shelf themes for the design, allowing me to provide a solid, usable website or blog to people and small organisatiions that do not have big budgets or technical prowess.
I can provide short messages for you to post on Twitter and LinkedIn, or I can manage the content and the networks for you.
Match the message to the audience to the medium.