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Copyright – using other people’s content

Easy directions on how to steer clear of breaking copyright and getting your company into hot water. Lead by example by following these points. read more

Turn ‘show n tell’ seminars into ‘see n say’ discussions

'Show n tell' sessions let you communicate something new to end-users and stakeholders; but what about reversing the flow to be 'bottom up' and running 'see n say' sessions? read more

Long multi-topic or short single-topic intranet pages?

I need to guide scores of new authors / publishers as to when to create one long comprehensive intranet page and when to create a suite of short, single-topic, pages. What's your vote? read more

Don’t change your daughter’s, or your intranet’s, name, Mrs. Worthington

Renaming your intranet, or any business system, seems a fun thing to do to create engagement and 'goodwill' towards an improved system. A new name signifies a fresh start, but it does cost a lot of money and it does waste time. Think! read more

Top level intranet navigation – your menu names

Here's my old intranet menu names and my new one, along with several other navigation menus from other people's intranets! So much sharing! read more

Intranet content manifesto – 2nd draft

A second crack at getting some publishing principles across to people who've never written anything but emails. read more

What annoys my intranet surfers

The list of things that annoy my intranet readers about web pages. Awesomely consistent. read more

The secret second reason why your intranet news goes unread

We know the number one reason people find your intranet superfluous to requirements; irrelevant information. The ‘news’ stories are often Company focussed (what ‘we’ need to tell ‘you’, the little people) rather than ‘people focussed’ (what ‘you’ need to know to get stuff done). We know that if an intranet, or the content, ain’t useful then it ain’t used!... read more

The ‘no results’ intranet search results page

Your search engine probably isn't as good as your people would like it to me. Reduce friction and frustration by providing a great (great, not 'good enough') "No Results" results page. See my sad robot. read more

Don’t ‘migrate’ content from the old intranet system to the new one

Don't create a 'Content Migration Plan' when you move to a new intranet system; it's not about migration, it's about fantastic content that supports people's work and meets their needs. read more
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