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Separate the approval of content and style

Tired of Senior Engineers telling you they'd prefer the second sentence in your article to end with a smiley face? Want managers to let you shape messages as per your remit? Try this radical idea! read more

Simple communications

It’s something about being authentic, clear and concise yet thoughtful and human read more

Help me help your intranet manager and comms team

Take a second to send a link to my website to your intranet manager / editor, in the hopes of brightening their day. read more

Writing fashions to be wary of

Internal communications that are dull and lifeless often masquerade as interesting by using 'exciting' boilerplate. Here are a few criminal uses of English. read more

The disappearance of front page news – how do your readers find your intranet news stories?

News stories on my intranet ‘fall off‘ the front page after two days and ‘disappear’; at least as far as my readers are concerned. Here one day, gone the next. “Did you see that article about our pay offer? No? Oh well, you missed it.” With all my reading, all my research, all my networking, I have failed to discover or develop a better system than the ‘news... read more

How do I justify the cost of Yammer to my boss?

I love Twitter, so I'm bound to like Yammer, which is like a private Twitter service used by companies. But people are terrified of Social Media and there is a financial cost to Yammer, so... read more

Talk about what is, not what will be

Today does not exist on the Internet. read more

When External Comms meets Internal Comms – when worlds collide

Internal Communications can feel a world away from External Communications. Find out how best to integrate the two divisions. read more

I heard, but I didn’t know

People might 'hear' or read about a change within your company, but do they 'know' about it? read more

Explaining what you do in 30 seconds without mentioning your function or title

Make it snappy and add pizzazz, don't just tell people your job title. read more
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