Excuse the mess, I'm redeveloping the site and my services, and some things are a bit broken. HTML, CSS, BLM.

Over communicating

How do we know if we’re over-communicating and sending out too many messages? Ask yourself this simple question…

Are you over-communicating? Or perhaps you’re the recipient of too much communication? Does your organisation send you announcements and news that have no relevancy to your job? Does your manager make you sign a form to say you’ve read something ‘important’ when it clearly isn’t important at all?

If communication is part of our role, how can we judge if we’re sending out too many messages, or if we’re over-communicating?

I’d like to remind all writers, communicators and emailers (so that may well be all of us) that communications should be:

  • relevant;
  • timely;
  • concise;
  • contextual;
  • rich.

I will discuss each concept this week, so I hope you’ll return each day.

“How do we know if we’re over-communicating?”

But to answer the question –  consider this simple query: Is it actionable?

Much of our communication is ‘for information‘, but a good deal of whatever we send out should be either fact-finding (queries, polls and conversations) or comms to help people change their behaviours and do their job better.

So, are you asking your constituents to take action? If not, you may want to consider what the point of your communication is. If it’s informational, then is it valuable and relevant?

Actionable comms (sorry for the use of a business term) should have a ‘call to action’ and cause people to make a change or take some action.

My call to action today is for you to ask yourself ‘is this actionable’ before sending messages out, and to return through this week to kilobox communiqué to discuss the above list of commununication concepts.

[Wedge]
Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Previous Article

Criticism and abuse of you and your writing

Next Article

Making your communications relevant

Related Posts
Read more

Separate the approval of content and style

Tired of Senior Engineers telling you they'd prefer the second sentence in your article to end with a smiley face? Want managers to let you shape messages as per your remit? Try this radical idea!

Back to work, but with what attitude?

Wedge notices that the city, and the office, is preternaturally quiet. Are people absent just because it's Friday and after New Year? Anyway, Wedge looks at goals and values.
%d bloggers like this: