I’m so stupid. After being underwhelmed (not even whelmed) by the design concept for our new intranet (the look n feel) I allowed the designer to tell me it was fresh, clean and modern. That it was what our people needed.
I thought it was dull. I tried to say I was looking for a richer experience, but I was told that we need to be careful not to ‘jolt’ the user.
Well, my CIO wants something that is more fun, more modern and y’know, richer.
I knew the design wasn’t good enough, but the designer (who is very well respected, well paid and quite quite brilliant) lectured me on usability, user expectations, change management, bottom-up design, parametric taxonomy and then, then, ‘Gestalt’ design ideals.
I broke at Gestalt. The design we were staring at was not Gestalt; I know a good ‘stalt when I see one. I called the designer out and lectured back on holistic design in comparison to the disjointed design in front of us. I cannot stand ‘bullshit bingo’ where business people flood conversation with buzz words.
But it was all academic; I knew the design was dull but I said ‘thank you’ all the same. Now the feedback is in (I’ve taken the design screenshots to my user group and to my stakeholders) and while everyone is pleased to see it, few people are dancing on tables of orchestrating fireworks to spell out my name (this is how I routinely measure success).
I allowed myself to be brow beaten by well paid consultants, all because deep down I fear that I’m a difficult person to work with. “No”, you say, “you don’t mean that Wedge”, but I do indeed fear that I’m a drama queen; and so I spend my office hours reeling in my emotional nature and holding my words back, for fear that people suspect I’m a tad OTT. I cultivate a mien of gravitas; I have the accoutrements and trappings of seniority – the suits, the shirts, the expensive hand crocheted ties. But somehow people still perceive me as the office junior. I guess I’m trying too hard. I should just be myself. But I’m a snob, so that’s not a good idea.
But I digest; I was talking about my utter failure to confront the bare-faced bleakness of this draft intranet design. So, I allowed myself to be browbeaten into accepting a first rate dull intranet design by a Jedi consultant. I take full responsibility; but gods know how I’m going to engage and enthuse the designer to start again.[Wedge]
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