Currently Browsing: Communications
6 Sep, 2010
Poor intranet pages will get published
As promised in my previous article, we’re looking at intranet page quality and the four typical standards; perfect, good, good enough and poor. I focus on quality a lot on this site and in my day job as an intranet manager, but regardless of our standards and goals we have to accept that sub-standard pages will get published on our intranets when we open up publishing access to more people than the... read more
1 Sep, 2010
Average intranet pages are OK
Much as I would like all intranet pages to be 'perfect', I find it useful to recognise four standards of intranet page. read more
16 Aug, 2010
You cannot copyright your website
You really can't. A website takes more than one copyright statement to cover it. read more
12 Aug, 2010
Truth in comms
To be honest with you…now that’s a phrase you hear too often, and I’m sure I’m guilty of it myself at times. How ridiculous though; does it mean that at any other time you’re not being honest with me?! Truth and trust How much do we trust in what we read? Trust and truth go hand in hand, so if we read something we later discover to be untrue, we lose trust in that particular... read more
10 Aug, 2010
Your comms are boring
How can our communiqués compete with a world that knows how to engage people's attention? Couldn't our internal communications be, y'know, human and interesting? read more
6 Aug, 2010
9 mass mail good practices
Sending emails to hundreds of people is too easy - mistakes creep in and there's little you can do once you've pressed the send button. read more
2 Aug, 2010
Free-for-all intranets – how to discern the ‘correct’ info
Once you open your intranet up to multiple publishers / contributors, there's the risk of people coming across contradictory information. What should we do to help people trust their judgement, and trust the intranet? read more
29 Jul, 2010
Slow writing
I read an article in The Guardian on the art of slow reading, and how skim reading on the Internet may have made us more stupid. But I think the same could be said for writing. I was just sitting outside with a pen and paper, thinking how much I enjoy the physical act of writing; of actually allowing a real pen and ink to form the words. I considered how writing by hand is slower than typing, but how it... read more
27 Jul, 2010
Comms clangers – dropping the ball
I don't always get it right, and it's not always "someone else's fault". Miscommunication is a serious matter, and yet mistakes will happen. read more
22 Jul, 2010
Fear of the big projects
I need to throw-out my current intranet, and yet the risks of the new intranet project failing (in part) are so great I feel overwhelmed. Launch in t-minus three months. read more

